Welcome to the Tods.com online boutique. To provide the ultimate in Customer Service, for your convenience we have created a list of questions that may arise when shopping on Tods.com. Please do not hesitate to contact Customer Service by phone or email if your question is not satisfied; we hope to make your visit to Tods.com even more enjoyable.
Whether you need assistance finding the perfect gift, registering an account, or have questions about sizing or order fulfillment, we are here to help.
To reach Online Customer Service by phone, please call 1-800-457-TODS.
Our office hours are 9 AM – 6 PM Eastern Standard Time (EST) Monday through Friday.
To reach Online Customer Service by email please direct all inquiries to email@example.com
Do I have to create a Tods.com account in order to make a purchase?
No, you do not have to be a registered member in order to purchase on Tods.com. As a registered member, you'll receive client privileges such as a quick checkout and access to order history.
What can I do if I forget my password?
Thank you for registering with Tods.com. Please go to the login/register menu option at the top of the page. Next to the Register button choose “Forget your password?” and you will be prompted to enter an email address where a temporary password will be sent. Please enter the email address you used to sign into your account. For the security of your account, a new password will be generated and sent to the e-mail address you provide.
Once you have logged in using your temporary password, go to the Profile section of the My Account page to set a new password. A confirmation email will be sent to the address provided confirming your password has been reset.
How do I make changes to my account information?
To make changes to your Tods.com profile, please go to Profile tab of the My Account page. Choose the Edit button in the right hand corner of the page to change your home address, email address, etc. and save when you are finished updating.
How do I close or cancel my Tods.com account?
You may close your Tods.com account at any point. In order to close your account, please contact Customer Service by calling 1-800-457-TODS or send an email to firstname.lastname@example.org.
Where can I see my order status and purchase history?
Thank you for shopping with Tods.com. Each time you submit an order through our site you will receive an email confirmation that your order was received. A second notice will be provided upon shipment from our warehouse. If you wish to track the delivery of your order, you may enter the corresponding tracking number in the UPS website, or log in through My Account.
Purchase history and order status are both located in the Order History/Tracking section of your customer profile.
What are the benefits of email registration?
As a part of our client database you’ll be the first to know about our new product arrivals, promotions, and events. To register your email for the Tods.com newsletter, submit it through the Email Sign Up menu button on the top right of the page.
You can also sign up when creating your Tods.com account by checking the Email Newsletter option before confirming registration.
How do I know my order has been received?
After you submit your order, a confirmation email is sent to the address provided confirming it has been received.
How do I check the status of my order?
If you wish to check the status of your order, you may log into your Tods.com customer profile and choose the Order History/Tracking tab. Select the order which you wish to track by clicking on the corresponding row. Email confirmations are sent to the address provided when an order is placed, shipped, or updated.
How do I make changes to or cancel my order?
If you wish to make changes or modify your Tods.com order after the order has been placed, please notify our Customer Service department as soon as possible at 1-800-457-TODS. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified.
Does Tods.com charge sales tax?
Yes, applicable state, local, and county sales taxes are calculated based on your shipping address and state laws.
Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.
What happens if the items I receive are damaged?
At Tods.com we set the highest standards for care and shipment of our products and customer satisfaction is of the upmost importance. However, if you receive a damaged item from a defect in materials and/or workmanship, for fastest results please notify Customer Service immediately either by phone 1-800-457-TODS or by email email@example.com. You must provide detailed information regarding the defects and keep the original product packaging and the parcel in the condition in which it was received.
We will repair or replace your item free of charge if we determine, upon inspection, that the damage is due to a manufacturing defect and has not been worn or used. Typical turn-around time is within 3-6 business days of receipt depending on availability.
Which methods of payment are accepted by Tods.com?
Tods.com accepts MasterCard®, Visa®, and American Express®.
The transaction will be charged to your credit card only after we have verified your card details, received credit authorization and confirmed stock availability, and your order is ready to be shipped.
When will my order ship?
We do our best to process orders as quickly as possible. In order to receive your merchandise according to our shipping options, orders must be placed before 2 PM EST. Orders placed are typically processed and shipped within 24 business hours.
How will I know that my order has shipped?
As soon as your order has been shipped, a shipping confirmation is emailed to you specifying your order tracking number and a link to where you can track your shipment. Click on the tracking link and enter your tracking number to determine the delivery status of your order.
If you are a registered member, you may also log into your Tods.com customer profile and choose the Order History/Tracking tab. Select the order which you wish to track by clicking on the corresponding row. Email confirmations are sent to the address provided when an order is placed, shipped, or updated.
What are shipping / delivery options and fees?
Ground: Please allow between three to seven business days between the date of your order and your date of delivery.
2-Day: Your order must reach us before 2 p.m. (Eastern Standard Time). It will be delivered within two business days.
Overnight: Your order must reach us before 2 p.m. (Eastern Standard Time). It will be delivered the following business day.
Shipping charges are set at a standard fee per order.
Ground FREE, 2nd Day Air $25, Next day Air $35
Do you provide international shipping?
At this time, Tods.com does not ship outside of the United States. Credit cards must be linked to a US shipping address.
Can I ship my order to someone as a gift?
Yes, you can ship to another address besides your own whether or not you have created a Tods.com profile. In your Tods.com profile, you will have the option to save multiple shipping addresses. This feature allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your address list at any time.
How do I purchase an item to be shipped as a gift?
Items purchased from Tods.com arrive suitable for gift giving. Enclosed in our signature Tod’s box, each item is tissue wrapped, and finished with our signature gross-grain ribbon tied in a bow. For our shoes and handbags, our signature dust bags are included. In addition, during checkout you have the option to send as a gift and enter a gift message that will be printed on our signature Tod’s stationary.
How do I include a gift receipt with my order?
Upon checkout, check Send as a gift under the Shipping Options. You will then be prompted to include a Gift Receipt in addition to entering a gift message. Please be sure to check the Gift Receipt option under the gift message box before confirming your payment.
Do you have gift cards available for purchase?
At this time gift-cards are not available for purchase on Tods.com.
How do I return/exchange an item that was gifted to me?
To return merchandise you received as a gift from Tods.com, you may exchange the merchandise by following our Return/Exchange policy or you may choose to refund the original form of payment submitted by the person who placed the gift order.
Please indicate your choice in the space provided on the packing slip enclosed with your merchandise and follow the accompanying return instructions. If you do not have the packing slip, please contact our Customer Service by phone or by email for further assistance at 1-800-457-TODS or firstname.lastname@example.org.
How do I return or exchange an item?
Returns and exchanges must be made within the guidelines in our Return Policy. If you are not completely satisfied with your order, please retain all documentation and packaging and contact us immediately by phone. Easy-to-follow instructions for returning/exchanging merchandise are included with each shipment.
Merchandise must be submitted for return within 20 days of shipment, in their original condition, in the original packaging, and must be accompanied by the pertinent sales receipt. This is all stated in the return instructions included with your shipment.
Tods.com will accept full-price merchandise in its original condition for a full refund/exchange when accompanied by the invoice inside the package. We will not accept merchandise that has been worn, used, altered or damaged. Sale-priced merchandise is final Sale only.
Returns/Exchanges will be processed within 7-10 business days of receipt. Refunds may only be issued in the same form as was utilized for payment. Please note that shipping charges for any returned item(s) are the client’s responsibility. Tods.com will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
We do not currently offer the right to exchange items or obtain refunds from Tods.com for merchandise purchased at our boutiques. We reserve the right to refuse return of any merchandise that does not meet the above return criteria. Online purchases may not be returned or exchanged at Tod’s outlet stores or at Tod’s shop-in-shops in department stores.
- 1. Please complete the enclosed Return/Exchange form stating reason for return.
- 2. Include a copy of your packing slip invoice and the return/exchange form with your return shipment.
- 3. Send via UPS using the enclosed prepaid return address label.
- 1. Return the original item(s) for an exchange, as per the return instructions above.
- 2. Once your Exchange form and item is received, you will be contacted to place a new order.
Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed. Please note that returns are generally processed within 3-6 business days from the date received in our facility.
When will I know the exchange has been processed?
Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once the return/exchange has been processed.
How long does it take to process a return?
Please allow 7-10 business days to process your return.
How do I care for my Tod’s product?
We highly recommend that you do not expose our products to water or humidity as the natural leather we use is worked with traditional artisan methods, and this makes the leather quite vulnerable to such elements.
Each material requires specific care treatments, so that we can't provide generic recommendations. Our customer care will be glad to answer every question concerning our products' care requirements, so please feel free to contact us by phone or by email at 1-800-457-TODS or email@example.com.
How can I tell if the product I am receiving is authentic?Ensuring that a Tod's product is an authentic Tod's, it is best to make your purchase through our authorized website www.tods.com, in one of our boutiques or authorized dealers. Our company cannot guarantee the authenticity of products purchased through unauthorized dealers or online.
Our authorized dealers are: Tods.com, Tod's Boutiques and Outlets, Neiman Marcus, Bergdorf Goodman, Barneys, Saks Fifth Ave., and Holt Renfrew in Canada.
What is the product warranty and how long does it last?
Our warranty for repairs is for items purchased within one calendar year. We are also only able to provide replacement parts for items purchased within two years.
Where do I send my items for repair?
It is our repair policy that in order to receive complimentary repairs the product needs to have been purchased within one calendar year. All claims must be accompanied by the original receipt or credit card statement. We do not provide complimentary refurbishing services.
If your item falls under the warranty specified, please contact us firstname.lastname@example.org for instructions to initiate your claim.
For a complete list of our boutique locations, please choose the Stores option at the top of the page. Search by continent or country to locate the boutique nearest you.
Thank you for your interest in Tod’s. If you have questions or comments concerning retail stores, PR or wholesale inquiries, please visit our Contact Us page and choose the subject accordingly.