/content/todssite/bg/en.minicartLabels.js /content/todssite/bg/en.wishlistLabels.js
customer-care-topbox-canvas

Customer service

Returns and Refunds

1. How do I return an item?

Follow these three steps to return an item(s):

- Complete a returns form which can be found as an attachment in the order confirmation email or through the link "Right to Withdrawal - PDF";

- Stick the pre-completed and pre-paid returns label on the original box (or on a similar, suitable box) taking care to cover the original shipping details and telephone UPS on: 359296096. A courier will come to collect the box from a suitable location on request;

- Should you misplace the UPS returns label, contact customer services on freephone: (+39) 02 89623351 or via email: tods@store.italiantouch.com, after which we will send you a new label.

 

EXCLUSION FROM RIGHT TO WITHDRAWAL

We'd like to remind you that Custom Made products are excluded from the Right to Withdrawal contract due to item(s) being specially created or tailored to fit individuals. In any case where a client has purchased a Custom Made Product then they will be unable to exercise their Right to Withdrawal in relation to this product(s).

2. How do I exchange an item?

Follow these three steps to exchange an item(s):

 - Complete an exchange form which can be found as an attachment on the order confirmation email or through the link "Exchange Forms - PDF";

- Stick the pre-completed and pre-paid exchange label on the original box (or on a similar, suitable box) taking care to cover the original shipping details and telephone UPS on: 3592960967. A courier will come to collect the box from a suitable location on request;

 - Should you misplace the UPS exchange label, contact customer services on freephone: (+39) 02 89623351 or via email: tods@store.italiantouch.com, afterwhich we will send you a new label.

 

EXCLUSION FROM RIGHT TO AN EXCHANGE

We'd like to remind you that Custom Made products are excluded from the Right to Exchange contract due to item(s) being specially created or tailored to fit individuals. In any case where a client has purchased a Custom Made Product then they will be unable to exercise their Right to Exchange in relation to this product(s).

3. What conditions need to be fulfilled to return or exchange an item?

Prior to returning an item(s), please make sure that the item(s) are in the following condition, with respect to the General Terms and Conditions of Sale:

- Item(s) must be intact, with all tags and labels attached and with all relative accessories, including any special packaging. Incomplete, damaged or used items will not be accepted for returns;

- Returns must be made within 14 days of the original order delivery date;

- Any Item(s) to be returned/exchanged must be delivered to a courier within 14 days of contacting Customer Services;

- Any returns must only be shipped to the country from which its shipping originated;

- Item(s) must be purchased on tods.com and not in store or in any of our boutiques;

- In the event that multiple items are to be returned, shipping fees for these items will not be reimbursed. Shipping fees may be reimbursed if the client wishes to return the entire order. 

Clients are kindly asked to ship items, without delay, and within 14 days of communicating their intentions to return item(s), using the procedure as described. Clients will be able to exercise this right if they have respected the 14 day returns/exchange period. 

 

You may return a gift through the person who originally purchased the item(s) or by telephoning our Customer Service Team.

4. When will I be reimbursed for a return?

Once we have received your returns, we will verify the condition and state of those item(s). This may take 3-4 working days. 

 

A refund will be made as soon as possible/when the item has been accepted for returns, and refunds will be made via the original payment method used and for the original amount.

 

This will be evident on your account within one week of our returns transaction being initiated and/or according to your banking institution policy.

5. How many days do I have to return or exchange items?

You may request a refund or an exchange within 14 days of the item(s) delivered. 

To exercise your Right to Withdrawal or the Right to an Exchange you may notify us of this intention by post, fax or via email. 

 

Please find our contact details below:

 

Italiantouch s.r.l., Via Stendhal 35, 20144 Milano 

Freephone(+39) 02 89623351, Fax +39 02 89623481, E-Mail: tods@store.italiantouch.com

6. Can I return or exchange a Custom Made Product?

We'd like to remind you that Custom Made products are excluded from the Right to Withdrawal or Right to Exchange contracts due to item(s) being specially created or tailored to fit individuals. In any case where a client has purchased a Custom Made Product then they will be unable to exercise their Right to Withdrawal/ Exchange in relation to this product(s).

WeChat Wechat Description
text
Size Guide
CITY GOMMINO MOCASSINO IN PELLE

13029348fhco

UK
EU
US
mm
mm
mm
5 6 7 8 9 10 11 12 13 14 15 16
38 39 40 41 42 43 44 45 46 47 48 49
5 6 7 8 8 8 8 8 8 8 8 8
234 236 238 240 242 244 246 248 250 252 254 256
234 236 238 240 242 244 246 248 250 252 254 256
234 236 238 240 242 244 246 248 250 252 254 256

Fits true to size. Take your normal size

Not sure about the size?

Please contact us @ +39 4234234234

CITY GOMMINO MOCASSINO IN PELLE
13029348FHCO
Orange
Reserve in store
  • Italia
  • United Kindom
  • Germany
  • Austria
  • Francia
Error

Please note that the availability of products refers to the time of the request. We trust in your understanding in case of short-term changes in the availability of products.

Dev Boutique
Corso Vercelli 9, 20145, Milano

+39 02 48028848

This error message depends on the error
This error message depends on the error
This error message depends on the error
This error message depends on the error
This error message depends on the error
Book an appointement
CITY GOMMINO MOCASSINO IN PELLE
13029348FHCO
Orange

4 boutiques founded

Reserve in store
  • Italia
  • United Kindom
  • Germany

Please note that the availability of products refers to the time of the request. We trust in your understanding in case of short-term changes in the availability of products.

Dev Boutique
Corso Vercelli 9, 20145, Milano
Contacts +39 00 00 00 devmilano@todsgroup.com
Opening hours
  • Lun 15.30 - 19.00
  • Mar-Ven 15.30 - 19.00
    15.30 - 19.00
  • Lun 15.30 - 19.00

Call us

+39 02 48028848

Call us

+39 02 48028848

CITY GOMMINO MOCASSINO IN PELLE
13029348FHCO
Orange

4 boutiques founded

Reserve in store
  • Italia
  • United Kindom
  • Germany

Please note that the availability of products refers to the time of the request. We trust in your understanding in case of short-term changes in the availability of products.

Dev Boutique
Corso Vercelli 9, 20145, Milano
Contacts +39 00 00 00 devmilano@todsgroup.com
Opening hours
  • Lun 15.30 - 19.00
  • Mar-Ven 15.30 - 19.00
    15.30 - 19.00
  • Lun 15.30 - 19.00

Call us

+39 02 48028848

Call us

+39 02 48028848

CITY GOMMINO MOCASSINO IN PELLE
13029348FHCO
Orange

4 boutiques founded

Reserve in store
  • Italia
  • United Kindom
  • Germany

Please note that the availability of products refers to the time of the request. We trust in your understanding in case of short-term changes in the availability of products.

Dev Boutique
Corso Vercelli 9, 20145, Milano
Contacts +39 00 00 00 devmilano@todsgroup.com
Opening hours
  • Lun 15.30 - 19.00
  • Mar-Ven 15.30 - 19.00
    15.30 - 19.00
  • Lun 15.30 - 19.00

Call us

+39 02 48028848

Call us

+39 02 48028848

CITY GOMMINO MOCASSINO IN PELLE
13029348FHCO
Orange

4 boutiques founded

Reserve in store
  • Italia
  • United Kindom
  • Germany

Please note that the availability of products refers to the time of the request. We trust in your understanding in case of short-term changes in the availability of products.

Dev Boutique
Corso Vercelli 9, 20145, Milano
Contacts +39 00 00 00 devmilano@todsgroup.com
Opening hours
  • Lun 15.30 - 19.00
  • Mar-Ven 15.30 - 19.00
    15.30 - 19.00
  • Lun 15.30 - 19.00

Call us

+39 02 48028848

Call us

+39 02 48028848

CITY GOMMINO MOCASSINO IN PELLE
13029348FHCO
Orange

4 boutiques founded

Reserve in store
  • Italia
  • United Kindom
  • Germany

Please note that the availability of products refers to the time of the request. We trust in your understanding in case of short-term changes in the availability of products.

Dev Boutique
Corso Vercelli 9, 20145, Milano
Contacts +39 00 00 00 devmilano@todsgroup.com
Opening hours
  • Lun 15.30 - 19.00
  • Mar-Ven 15.30 - 19.00
    15.30 - 19.00
  • Lun 15.30 - 19.00

Call us

+39 02 48028848

Call us

+39 02 48028848

CITY GOMMINO MOCASSINO IN PELLE
13029348FHCO
Orange

4 boutiques founded

Reserve in store
  • Italia
  • United Kindom
  • Germany

Please note that the availability of products refers to the time of the request. We trust in your understanding in case of short-term changes in the availability of products.

Dev Boutique
Corso Vercelli 9, 20145, Milano
Contacts +39 00 00 00 devmilano@todsgroup.com
Opening hours
  • Lun 15.30 - 19.00
  • Mar-Ven 15.30 - 19.00
    15.30 - 19.00
  • Lun 15.30 - 19.00

Call us

+39 02 48028848

Call us

+39 02 48028848

Your details
We will send you an e-mail with your reservation’s details.
This error message depends on the error
This error message depends on the error
This error message depends on the error
This error message depends on the error
Prodotto da riservare
CITY GOMMINO MOCASSINO IN PELLE

330 GBP 1500 GBP

4 UK / 37 EU 13029348FHCO
Informazioni negozio
Dev Boutique
Corso Vercelli 9, 20145, Milano
Contacts +39 00 00 00 devmilano@todsgroup.com
Opening hours
  • Lun 15.30 - 19.00
  • Mar-Ven 15.30 - 19.00 15.30 - 19.00
  • Lun 15.30 - 19.00
Select color
Filter the products Remove all filters