Enjoy the Free Standard Shipping within 17/12 to have your Christmas Gifts delivered in time
/content/todssite/ch/en.minicartLabels.js /content/todssite/ch/en.wishlistLabels.js
customer-care-topbox-canvas

Customer service

Returns and Refunds

1. How do I return an item?

1. To return or exchange an item go to Returns and refund and enter the order number and the email address you used to make the order on our website;

2. Each item, along with all of its accessories, must be returned in the same condition in which you received it, and sent back in the original outer packaging or in a similar, suitable carton box.

3. Stick the pre-paid return label, which will be sent to you via email, on the outer package, making sure to cover the previous shipping details, and print out the proforma invoice, which will be sent to you per email, along with the label. Please make sure to hand over three copies of it to the courier.

4.Contact UPS in order to book a collection OR drop your package off at your nearest UPS Access Point. In case you have booked a pickup, the courier will come by to collect your package.

5. Once the quality checkups will be concluded, we will proceed with the refund of the returned product. We will send you a confirmation email once the refund will be issued.

We kindly remind you that you'll need to provide the courier with a copy of the invoice received by e-mail, making sure to cancel the items you do not want to return.

 

2. How do I exchange an item?

1. To return or exchange an item go to Returns and refund and enter the order number and the email address you used to make the order on our website;

2. Each item, along with all of its accessories, must be returned in the same condition in which you received it, and sent back in the original outer packaging or in a similar, suitable carton box.

3. Stick the pre-paid return label, which will be sent to you via email, on the outer package, making sure to cover the previous shipping details, and print out the proforma invoice, which will be sent to you per email, along with the label. Please make sure to hand over three copies of it to the courier.

4.Contact UPS in order to book a collection OR drop your package off at your nearest UPS Access Point. In case you have booked a pickup, the courier will come by to collect your package.

5. Once the quality checkups will be concluded, we will proceed with the shipment of the desired exchange item. We will send you a new confirmation email containing a link to track your order.

We kindly remind you that you'll need to provide the courier with a copy of the invoice received by e-mail, making sure to cancel the items you do not want to return.

3. What conditions need to be fulfilled to return or exchange an item?

Prior to returning an item(s), please make sure that the item(s) are in the following condition, with respect to the General Terms and Conditions of Sale:

- Item(s) must be intact, with all tags and labels attached and with all relative accessories, including any special packaging. Incomplete, damaged or used items will not be accepted for returns;

- Returns must be made within 14 days of the original order delivery date;

- Any Item(s) to be returned/exchanged must be delivered to a courier within 14 days of contacting Customer Services;

- Any returns must only be shipped to the country from which its shipping originated;

- Item(s) must be purchased on tods.com and not in store or in any of our boutiques;

- In the event that multiple items are to be returned, shipping fees for these items will not be reimbursed. Shipping fees may be reimbursed if the client wishes to return the entire order. 

Clients are kindly asked to ship items, without delay, and within 14 days of communicating their intentions to return item(s), using the procedure as described. Clients will be able to exercise this right if they have respected the 14 day returns/exchange period. 

 

You may return a gift through the person who originally purchased the item(s) or by telephoning our Customer Service Team.

4. When will I be reimbursed for a return?

Once we have received your returns, we will verify the condition and state of those item(s). This may take 3-4 working days. 

 

A refund will be made as soon as possible/when the item has been accepted for returns, and refunds will be made via the original payment method used and for the original amount.

 

This will be evident on your account within one week of our returns transaction being initiated and/or according to your banking institution policy.

5. How many days do I have to return or exchange items?

You may request a refund or an exchange within 14 days of the item(s) delivered. 

To exercise your Right to Withdrawal or the Right to an Exchange you may notify us of this intention by post, fax or via email. 

 

Please find our contact details below:

 

Tod's S.p.A., Via Stendhal 35, 20144 Milano 

Freephone +390289623351, Fax +39 02 89623481, E-Mail: contact-tods@todsgroup.com

6. Can I return or exchange a Custom Made Product?

We'd like to remind you that Custom Made products are excluded from the Right to Withdrawal or Right to Exchange contracts due to item(s) being specially created or tailored to fit individuals. In any case where a client has purchased a Custom Made Product then they will be unable to exercise their Right to Withdrawal/ Exchange in relation to this product(s).

Contact us
  • Email us!
TODS官方微信 保存二维码图片,打开微信扫一扫关注TODS官方微信<br />
text