On tods.com we accept all the most popular payment methods and guarantee total transaction security:

• Credit cards: Visa, MasterCard, American Express, JCB, Diners Card, Cart Bleue, Discover, Maestro and Visa Electron, rechargeable credit cards.
  The credit card payment amount is debited from your card at the time of shipment.
• PayPal and PayPal Express. The amount will be debited from your account at the time of shipment
• Sofort: to purchase via bank transfer. The account is debited upon completion of the order.
• Alipay and UnionPay. Your account will be debited upon completion of your order.
• Apple Pay
• Gift Card

We currently do not accept cash on delivery or payment in instalments.

Please note that at the moment, Tods Canada cannot process direct exchanges. If a different size or product is needed, please return the original order and place a new order. All returns must be made within 14 days of receipt.

On all our articles there is the possibility of free return or exchange, subject to the following conditions:

• The return must be requested within 14 days after delivery of the order;
• Items to be returned must be handed over to the courier within 14 days of notification of the exchange request to Customer Service;
• The return can only be sent from the country of delivery;
• You may only return items purchased on tods.com online. We cannot accept items purchased at boutiques.
• In the case of withdrawal from a multiple order, the delivery costs for the same will not be refunded unless you withdraw from the entire order.
• Exchange is only possible for a different size
• It is not possible to return or exchange a custom-made product
  You must send the items back within 14 days from when you made the online return/exchange request.

If you want to return a gift, you will have to contact the person who invited you or, if you prefer, you can contact Customer Service.

Refunds are made after having verified the integrity of the returned items once they have arrived in the warehouse. This verification may take approximately 3 to 4 working days after delivery.
Following the verification and acceptance of the return, we will issue the refund as soon as possible, directly to the payment method used for the purchase, and in the same currency.
You will see the credit to your account within approximately one week after our refund request, depending on the time required by banking procedures.