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Customer service
Buy Online & Return in Store
You can return or change the size of your purchased product in one of the Tod’s boutiques within 14 days of delivery. Check the dedicated page to find the nearest store where this service is available.
Place the products you would like to return in the original box. Check that items are complete with their packaging and accessories and that all labels are intact and take them to the store. Boutique staff will check the return and give you a confirmation document. We recommend that you keep this document. Upon completion of the return process, you will receive a confirmation email and reimbursement will be made to the payment method used for the online purchase once the items have been returned to the warehouse. Your invoice is required for any exchanges or returns and may be presented in paper or digital form. We would like to remind you that your invoice is attached to the email confirming the order shipment.
Check availability in boutique
With this service, you can check the availability of your favourite products, including sold out items, at Tod's boutiques around the world via the Tods.com website. Select the item in your desired size on the product screen and choose your nearest boutique from the list.
Special Packaging
Your order will be elegantly presented in our signature packaging with the iconic Tod's Logo design and a named sticker. Make a special gift to your beloved ones.
Gift Message
Your Gift may also include in a personal message for your beloved one.
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Warranty
All Tod’s products are Made in Italy. Purchases made via the official website and in store offer a 2-year guarantee.
Free Shipping
Enjoy Complimentary Ground shipping on all non-sale items at any time during the season.
