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Premium services

Either in-store or online, Tod's is at your service to provide you with the greatest customer experience.
We are at your disposal with a number of services.

Services tailored for you

Talk to Tod's

Discover our live chat service.
Contact one of our Style Advisors via Whatsapp for simple and personalized remote assistance.

Please contact us
Meet us in store

You can arrange to meet at one of our boutiques for an exclusive session to discover Tod's collections and a personalised shopping experience.

Book now
Customisation

My Gommino
Custom Made

A tailor-made experience to make your Gommino a truly unique product.

With My Gommino service you can personalise your own Tod's shoes, creating your original version of this iconic model.

You can choose from a wide range of leathers, materials, colours and add the detail of your initials: our expert craftsmen will make it by hand just for you.

Customise your Gommino
Customisation

Tod's My Di Bag

A tailor-made experience to make your Di Bag a truly unique and special piece. The iconic Tod’s bag is reinterpreted with bold elegance and represents a perfect balance of craftsmanship, softness and creativity. With the My Di Bag service, you can personalise your bag and create your own original version, choosing from different sizes and colours and adding your name or a word: our artisans will handcraft it just for you.

Customise your Di Bag

Services for your Online Shopping

Book in Boutique

You can check the availability of each item in our boutiques via the 'Book in Boutique' function on all product descriptions and contact the shop directly for a non-binding trial.
Boutique pick-up

At the time of purchase, you can choose to pick up your order at one of Tod's boutiques located nearest to you.
Exclusive packaging

All our orders are shipped in our elegant gift box, personalised with name and distinctive Tod's logo.
Create a unique present for someone special.
Gift Message

The gift box may also include a personalised greeting message for your loved one. Prices will not be shown.
Warranty

All Tod's products are Made in Italy. Your purchase on the official website and at our boutiques allows you to benefit from a 2-year warranty.
Free shipping

Standard shipping is always free on products
on products not on sale and provides 3-5 day wait for receipt of the order.

See details on standard shipment
Express shipping

If you want to receive your order faster, you can select express delivery at checkout. Tod's offers you free express delivery when you sign up for the newsletter.

Find out the details of express shipping

After-purchase services

Order tracking

By entering your e-mail address and order number you can monitor the status of your shipment at any time.

Track your order
Online Return

The return service is easy and free of charge. You can have the courier pick it up free of charge at the address you indicate or take it to any UPS point.

Request a Return
Exchange

If you wish to change the size of your purchase, activate the online exchange procedure. Once the item has been returned and verified compliance, you will be sent the new size.

Request an exchange
Free return in store

You can also choose to return items ordered online by simply delivering them to Tod's boutiques within 14 days of receipt.

Find the nearest boutique
Customer Service

Do you need help?

Our Customer Service is available Monday to Friday from 9 a.m. to 6 p.m., excluding holidays.

Contact us