Free Shipping and Returns on all regular priced items
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Customer service

COVID-19 FAQs

1. Can I still place an order?

Yes, TODS.COM continues to accept orders.

2. How can I make a return?

Online returns are temporarily extended to 30 days for all orders placed by May 4th.

 

Our warehouse staff is in compliance with the Italian legislative decree, and is taking the appropriate and necessary safety measures; therefore, the processing of the your return may take up to 10 business days.

3. How can I make an exchange?

Online exchanges are temporarily extended to 30 days for all orders placed by May 4th. Contact our Customer Service in order to check the availability of the exchange product and to request a reservation.

 

Our warehouse staff is in compliance with the Italian legislative decree, and is taking the appropriate and necessary safety measures; therefore, the processing of the your exchange may take up to 10 business days.

4. What is the shipment duration?

Our warehouse staff is in compliance with the Italian legislative decree, and is taking the appropriate and necessary safety measures; therefore, the shipment of your order may take 2-3 days longer.

 

As usual, we will send you a shipment confirmation email with the tracking link that will let you know when the order will be delivered.

 

Payments will be charged at the time of shipment.

5. How do I contact Customer Service?

Our Customer Service assistants can fulfill their roles safely and reliably from home, and can be contacted weekdays, from 9 am to 6 pm, excluding holidays. 

 

HOW CAN WE HELP YOU? Request online assistance through the appropriate application that you can find on the right-hand side of the screen; one of our operators will be at your disposal by phone or via instant chat. 

BOOK A PHONE CALL Through this format, by selecting from 9 time slots during our hours of operation (weekdays, from 9 am to 6 pm), you can decide when to be contacted by our operators. 

REQUEST A CALL in order to be contacted by the first available operator. 

CHAT WITH AN OPERATOR By selecting this icon, an operator will take care of your request via chat.

 

TELEPHONE You can contact us via our freephone number 800-368-1791 Monday-Friday, from 9:00 to 18:00 CET.

 

E-MAIL Alternatively you can email us by filling out the contact form; we will reply weekdays (from 9 am to 6 pm), within 24-48 hours.

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