免費送貨及退貨
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客戶服務

COVID-19 FAQs

1. Can I still place an order?

Yes, TODS.COM continues to accept orders.

2.如何換貨?

1.  如要退回或更換商品,請前往「我的帳戶」,或輸入您的訂單號碼和您在我們網站下達訂單時所用的電郵地址

2.  每件商品必須以您收到商品時的相同狀態進行退貨,並放在原來的包裝盒或類似的合適盒子內;

3. 於網站填妥退貨申請後,您將收到一封電郵,其中包含將包裹寄回至我們倉庫的所有相關指引。

請注意,您需要向速遞公司提供經電郵收到的發票之副本,以取消您不想退回的商品。

 

3.如何退貨?

1.  如要退回或更換商品,請前往「我的帳戶」,或輸入您的訂單號碼和您在我們網站下達訂單時所用的電郵地址

2.  每件商品必須以您收到商品時的相同狀態進行退貨,並放在原來的包裝盒或類似的合適盒子內;

3. 於網站填妥退貨申請後,您將收到一封電郵,其中包含將包裹寄回至我們倉庫的所有相關指引。

請注意,您需要向速遞公司提供經電郵收到的發票之副本,以取消您不想退回的商品。

 

4. What is the shipment duration?

Our warehouse staff is in compliance with the Italian legislative decree, and is taking the appropriate and necessary safety measures; therefore, the shipment of your order may take 2-3 days longer.

 

As usual, we will send you a shipment confirmation email with the tracking link that will let you know when the order will be delivered.

 

Payments will be charged at the time of shipment.

5. How do I contact Customer Service?

Our Customer Service assistants can fulfill their roles safely and reliably from home, and can be contacted weekdays, from 9 am to 6 pm, excluding holidays. 

 

HOW CAN WE HELP YOU? Request online assistance through the appropriate application that you can find on the right-hand side of the screen; one of our operators will be at your disposal by phone or via instant chat. 

BOOK A PHONE CALL Through this format, by selecting from 9 time slots during our hours of operation (weekdays, from 9 am to 6 pm), you can decide when to be contacted by our operators. 

REQUEST A CALL in order to be contacted by the first available operator. 

CHAT WITH AN OPERATOR By selecting this icon, an operator will take care of your request via chat.

 

TELEPHONE You can contact us via our freephone number 800-368-1791 Monday-Friday, from 9:00 to 18:00 CET.

 

E-MAIL Alternatively you can email us by filling out the contact form; we will reply weekdays (from 9 am to 6 pm), within 24-48 hours.

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