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Either in-store or online, Tod's is at your service to provide you with the greatest customer experience.
We are at your disposal with a number of services.
Services tailored for you
Meet us in store
You can arrange to meet at one of our boutiques for an exclusive session to discover Tod's collections and a personalised shopping experience.
My Gommino Custome Made
A tailor-made experience to make your Gommino a truly unique product.
With My Gommino service you can personalise your own Tod's shoes, creating your original version of this iconic model.
You can choose from a wide range of leathers, materials, colours and add the detail of your initials: our expert craftsmen will make it by hand just for you.
Services for your Online Shopping
Book in Boutique
You can check the availability of each item in our boutiques via the 'Book in Boutique' function on all product descriptions and contact the shop directly for a non-binding trial.
At the time of purchase, you can choose to pick up your order at one of Tod's boutiques located nearest to you.
All our orders are shipped in our elegant gift box, personalised with name and distinctive Tod's logo.
Create a unique present for someone special.
The gift box may also include a personalised greeting message for your loved one. Prices will not be shown.
All Tod's products are Made in Italy. Your purchase on the official website and at our boutiques allows you to benefit from a 2-year warranty.
Standard shipping is always free on products
on products not on sale and provides 3-5 day wait for receipt of the order.
If you want to receive your order faster, you can select express delivery at checkout. Tod's offers you free express delivery when you sign up for the newsletter.
By entering your e-mail address and order number you can monitor the status of your shipment at any time.
The return service is easy and free of charge. You can have the courier pick it up free of charge at the address you indicate or take it to any UPS point.
If you wish to change the size of your purchase, activate the online exchange procedure. Once the item has been returned and verified compliance, you will be sent the new size.
Free return in store
You can also choose to return items ordered online by simply delivering them to Tod's boutiques within 14 days of receipt.
Do you need help?
Our Customer Service is available Monday to Friday from 9 a.m. to 6 p.m., excluding holidays.