Get direct support
Toll free: (+1) 855-303-3253
(Mon-Fri 9am-6pm EST)
Weekends and Holidays excluded
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How can i track an order?
Tod’s allows you to monitor your order 24Hours a day and get updates on the status of your shipment.
Request a return or exchange
Tod’s allows you to request a return or exchange within 14 days.
- What are the shipping times and costs?Shipping times and costs depend on the shipping method chosen and do not include the time taken to prepare the order. At checkout you can choose between:
- Pick-up in store
- Complimentary. Expected delivery within 1 - 7 business days after order ships.
- Ground – Complimentary. Expected delivery within 1 - 7 business days after order ships.
- Second Day - $25 . Guaranteed delivery on second business day for all order placed before 1:00 PM EST.
- Next Day - $ 35. Guaranteed delivery on the next business day for all orders placed before 1:00 PM EST.
Deliveries take place at office hours from Monday to Friday, excluding public holidays. Using the tracking number that you will be sent at the time of dispatch, you can check the expected delivery date and any updates on the status of your shipment. Please note: for shipments to Southern Italy and islands, delivery may take one extra working day. These delivery times do not apply for custom-made products, which take 4-8 weeks.
- Which methods of payment do you accept?On tods.com we accept all the most popular payment methods and guarantee total transaction security:
- Credit cards: Visa, MasterCard, American Express, JCB, Diners Card, Cart Bleue, Discover, Maestro and Visa Electron, rechargeable credit cards. The credit card payment amount is debited from your card at the time of shipment.
- PayPal and PayPal Express. The amount will be debited from your account at the time of shipment
- Sofort: to purchase via bank transfer. The account is debited upon completion of the order.
- Alipay and UnionPay. Your account will be debited upon completion of your order.
We currently do not accept cash on delivery or payment in instalments.
- How can I make a return?We hope you like all the products, but if you wish you can make a return within 14 days, with a very simple procedure:
1.Enter in the return/exchange request form the email address with which you purchased and the order number and follow the return procedure
2. Make sure the products are in the same condition as you received them and place them in their original box or an equally sturdy one
3. Print the prepaid label attached to the email you received at the end of the return procedure and stick it on the box. Take care to completely cover the previous label.
4.Contact the UPS courier directly on 1.8007425877 or leave the parcel at the UPS Point that is most convenient for you.
When the product arrives at the warehouse and is checked by our operators, the full amount will be credited back to the payment method you used to make the purchase.
Returned items must meet the following conditions in order for a refund to be made:
- All items must be returned in their original condition, with undamaged tags attached. Worn, used, altered or damaged merchandise will not be accepted.
- Shoe soles must be intact and undamaged, please try the product on a soft, clean surface.
- Custom made items are considered final and therefore cannot be returned.
- Can I make an exchange?An exchange is only possible once and only for a different size. You will have to return the items within 14 days from when you entered the exchange request online by following the exchange/return procedure.
- What are the terms of return/exchange?On all our articles there is the possibility of free return or exchange, subject to the following conditions:
- The return must be requested within 14 days after delivery of the order;
- Items to be returned must be handed over to the courier within 14 days of notification of the exchange request to Customer Service;
- The return can only be sent from the country of delivery;
- You may only return items purchased on tods.com online. We cannot accept items purchased at boutiques.
- In the case of withdrawal from a multiple order, the delivery costs for the same will not be refunded unless you withdraw from the entire order.
- Exchange is only possible for a different size
- It is not possible to return or exchange a custom-made product
You must send the items back within 14 days from when you made the online return/exchange request.
If you want to return a gift, you will have to contact the person who invited you or, if you prefer, you can contact Customer Service.
- What are the refund times/methods?Refunds are made after having verified the integrity of the returned items once they have arrived in the warehouse. This verification may take approximately 3 to 4 working days after delivery.
Following the verification and acceptance of the return, we will issue the refund as soon as possible, directly to the payment method used for the purchase, and in the same currency.
You will see the credit to your account within approximately one week after our refund request, depending on the time required by banking procedures.