Complimentary Shipping and Gift Wrapping
/content/todssite/us/en.minicartLabels.js /content/todssite/us/en.wishlistLabels.js
customer-care-topbox-canvas

Customer service

Orders & Shipping

1. How long does it take and how much does it cost to deliver items?

Pick-up in store -  Complimentary. Expected delivery within 1 - 7 business days after order ships.

Ground – Complimentary. Expected delivery within 1 - 7 business days after order ships.

Second Day - $25 . Guaranteed delivery on second business day for all order placed before 1:00 PM EST.

Next Day - $ 35. Guaranteed delivery on the next business day for all orders placed before 1:00 PM EST.

All orders are wrapped in beautiful packaging and include complimentary return labels.

2. Where do we deliver?

The Products purchased on TODS.COM can only be delivered to addresses in the United States; to all 50 states including Alaska and Hawaii and to Boutiques of your choice. Check our Store Locator  to find the nearest store where this service is available.

Please note that for security reasons all of our packages are shipped with UPS Signature Required.

We ship to some PO Boxes, Mail forwarding and APO/FPO Addresses. Please note that the return period begins at the date of shipment not the date of delivery.

3. Can I track my order?

At the time of your shipment, we will send you a shipping confirmation e-mail with a link that will allow you to follow the progress of your delivery.

4. Can I cancel or change my order?

After an order is placed it is not gaurenteed if we will be able to cancel or modify an otrder. We ask you to promptly call our customer service at 855-303-3253 or email at contact-tods-us@todsgroup.com

We will work hard to satisfy your request. However, once an order is in the preparation phase at the warehouse, we won't be able to guarantee the cancellation or modification of your order.

In case you are unhappy and want to return your items, you can do so by using the provided return label or contacting our customer service to retrieve a complimentary return label. If you would like to exchange your item, you can do so by contacting our customer service team via phone or email to request an exchange item be put on hold.

Once we have received your returned item, we will reimburse your original form of payment. Please note it may take 3-5 business days to see credit back on any bank accounts. If you have requested an exchange we will credit back your original form of payment and recharge the original form of payment for the exchange items. 

5. What is a pre-order and how does it work?

Selected special looks and runway items may be purchased in advance online. Pre-order products will be reserved for you and sent as soon as they become available.

Delivery times may be indicated online, in the item description and the order confirmation email which will be sent as soon as the purchase process has been successfully completed. 

If your order comprises both available items and pre-order items then you will receive these items separately.

If your order comprises pre-order items with different delivery dates then these items will be shipped as soon as all items become available.

In both cases, you will be debited for these purchases when they have been shipped.

The purchase of pre-order items can only be made with a Credit Card or Paypal. We will contact you in regards to your preorder before it ships. You will receive a $1 debit pre authorization to confirm the validly of your payment method. This authorization be credited and we will settle full payment at the time of shipment    

6. Is it possible to gift wrap items prior to delivery?

Recipients will find their items elegantly wrapped in beautiful tissue paper, wrapped with a ribbon and if requested a personalized message, which can be filled out at check out. Prices of items are not indicated in the shipment, therefore they are gift ready.  All items are packaged and shipped in a non-branded box. 

Contact us
  • Email us!
WeChat Wechat Description
text