Orders & Shipping
1. How long does it take and how much does it cost to deliver items?
Ground - Complimentary
Second Day - Guaranteed delivery on the second business day - 25.00 $
Next Day - Guaranteed delivery on the next business day - 35.00 $
Same Day $45.00. Guaranteed delivery on the same business day.
The Same Day shipping option is available only in selected Zip Codes in the United States. All orders must be placed by 01:00 p.m. (EST).
If we are unable to fulfill the Same Day Shipping option for reasons attributable to us, we will only provide a refund of the Same Day Shipping charge and change you for Next Day shipping.
2. Where do we deliver?
The Products purchased on TODS.COM can only be delivered to addresses in the United States; to all 50 states including Alaska and Hawaii. Items cannot be shipped to P.O. boxes or APO/FPO addresses. Please note that for security reasons all of our packages are shipped with UPS Signature Required.
3. Can I track my order?
At the time of your shipment, we will send you a shipping confirmation e-mail with a link that will allow you to follow the progress of your delivery.
4. Can I cancel or change my order?
If you'd like to cancel or modify your order, we invite you to promptly contact us by email at: email@example.com or by freephone 855-303-3253. We will work hard to satisfy your request. However, once an order is in the preparation phase at the warehouse, we won't be able to guarantee the cancellation or modification of your order.
If you have received an order but would like to return or exchange it we invite you to consult our conditions for Returns and Exchanges attached to the order confirmation email or in the Returns and Exchanges Section. Once we have received your returned item, we will reimburse any payment or proceed to exchange the item, as requested.
5. What is a pre-order and how does it work?
Selected special looks and runway items may be purchased in advance online. Pre-order products will be reserved for you and sent as soon as they become available.
Delivery times will be indicated online, in the item description and the order confirmation email which will be sent as soon as the purchase process has been successfully completed.
If your order comprises both available items and pre-order items then you will receive these items separately.
If your order comprises pre-order items with different delivery dates then these items will be shipped as soon as all items become available.
In both cases, you will be debited for these purchases when they have been shipped.
The purchase of pre-order items can only be made with a Credit Card. When an order has been made we will ask for your bank to confirm the details that you have entered; we may need to confirm the validity of your card through the use of $1 debit transaction. Such transactions are not debited: we will only debit your Credit Card when your item(s) have been shipped.
6. Is it possible to gift wrap items prior to delivery?
All items are wrapped and shipped in a non-branded box. Inside, recipients will find their elegantly wrapped item(s) and, if requested, a personalized message. Prices of items are not indicated, therefore they are gift ready.