The Hender Scheme x Tod's Collection has arrived. Discover the new collection today. COMPLIMENTARY GROUND SHIPPING AND FREE RETURNS Need help finding the perfect item? Schedule time with an in-store Associate via chat or video here.
/content/todssite/us/en.minicartLabels.js /content/todssite/us/en.wishlistLabels.js
customer-care-topbox-canvas

Customer service

Orders & Shipping

1. How long does it take and how much does it cost to deliver items?

Pick-up in store -  Complimentary. Expected delivery within 1 - 7 business days after order ships.

- Ground – Complimentary. Expected delivery within 1 - 7 business days after order ships.

- Second Day - $25 . Guaranteed delivery on second business day for all order placed before 1:00 PM EST.

- Next Day - $ 35. Guaranteed delivery on the next business day for all orders placed before 1:00 PM EST.

 

Deliveries are carried out Monday-Friday, during office hours, except on weekends and bank holidays. You can check the expected delivery date and any updates about the status of the delivery, through the tracking number that will be sent to you at the time of shipping. Once you have completed the order process, you will not be able to change the delivery address.

2. Where can i ship my order to?

The products purchased on TODS.COM can be delivered to your home or collected from one of our boutiques. 

This service is offered by select boutiques, when available, this option will appear once you have chosen a shipping method for your order.

You will receive an email as soon as your order is ready to be picked up at the boutique, which will have to be collected within 30 days.

When collecting your order, you will need to show the "Ready for Pickup" email (either printed or on a mobile device) to a member of our sales staff, together with a valid ID.

Items can only be delivered to the country from which the user is making their online purchase. The user is therefore obliged to enter a shipping address which corresponds to the same country as the purchase location. 

In the event that the shipping address is a PO box or post office in one of the indicated locations, TODS.COM will proceed to cancel the order and refund the total amount of the order if the payment has already been made. 

For deliveries of pre-orders and/or back orders, please consult articles 5.6 of the General Conditions Sale, which detail the shipping methods and delivery times.

3. Can I track my order?

Once orders have been completed, we will send you a confirmation email containing a link to UPS, allowing you to track the location of your item.

4. Can I cancel or change my order?

If you'd like to cancel or modify your order, we invite you to promptly contact us by email at: contact-tods-us@todsgroup.com or by phone (+1) 855-303-3253. We will work hard to satisfy your request. However, once an order is in the preparation phase at the warehouse, we won't be able to guarantee the cancellation or modification of your order.

If you have received an order but would like to return or exchange it we invite you to consult our conditions for Returns and Exchanges attached to the order confirmation email or in the Returns and Exchanges Section. Once we have received your returned item, we will reimburse any payment or proceed to exchange the item, as requested.

5. What is a pre-order and how does it work?

Selected special looks and runway items may be purchased in advance online. Pre-order products will be reserved for you and sent as soon as they become available.

Delivery times will be indicated online, in the item description and the order confirmation email which will be sent as soon as the purchase process has been successfully completed.  

If your order comprises both available items and pre-order items then you will receive these items separately.

If your order comprises pre-order items with different delivery dates then these items will be shipped as soon as all items become available.

In both cases, you will be debited for these purchases when they have been shipped.

The purchase of pre-order items can only be made with a Credit Card. When an order has been made we will ask for your bank to confirm the details that you have entered; we may need to confirm the validity of your card through the use of $1 debit transaction.  Such transactions are not debited: we will only debit your Credit Card when your item(s) have been shipped.

6. Is it possible to gift wrap items prior to delivery?

All items are wrapped and shipped in a non-branded box. Inside, recipients will find their elegantly wrapped item(s) and, if requested, a personalized message. Prices of items are not indicated, therefore they are gift ready. 

Contact us
  • Email us!
WeChat Wechat Description
text