Pick up in Store
Buy Online & Return in Store
You can return your purchased product in one of the Tod’s boutiques within 20 days of delivery. Check the dedicated page to find the nearest store where this service is available.
Place the products you would like to return in the original box. Check that items are complete with their packaging and accessories and that all labels are intact and take them to the store. Boutique staff will check the return and give you a confirmation document. We recommend that you keep this document. Upon completion of the return process, you will receive a confirmation email, and the payment method used for the online purchase will be credited with a refund once the items have been returned to the warehouse. Your invoice is required for any exchanges or returns and may be presented in paper or digital form. We would like to remind you that your invoice is attached to the email confirming the order shipment.
Free Online Returns
The returns service is free and easy to use. You can request free collection of your order from your chosen address, and our courier will collect on the date indicated. For more information, consult our dedicated page.
For any other need, contact our Customer Service
Check availability in boutique
My Gommino Custom Made
Tod’s offers an exclusive creative service for the iconic Gommino in numerous combinations, from the choice of leather and the customisation of the colour, stitching and insoles, to adding your initials. Discover the Custom Made Gommino models on the dedicated page.
This service is available online and in all boutiques.