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Customer service

Returns and Refunds

1. How do I return an item?

1.  To return an item go to My Account or enter your order number and the email address you used to make the order on our website;

2.  Each item must be returned in the same condition in which you received it, and placed in its original box or in a similar, suitable box;

3.  Stick the pre-paid return label, which will be sent to you via email, on the original box, making sure to cover the original shipping details;

4.  Contact UPS drop your package off at your nearest UPS Access Point. A courier will come and collect your package.


2. What conditions need to be fulfilled to return an item?

Prior to returning an item(s), please make sure that the item(s) are in the following condition, with respect to the General Terms and Conditions of Sale:

- Item(s) must be intact, with all tags and labels attached and with all relative accessories, including any special packaging. Incomplete, damaged or used items will not be accepted for returns;

- Returns must be made within 14 days of the original order delivery date;

- Any Item(s) to be returned/exchanged must be delivered to a courier within 14 days of contacting Customer Services;

- Any returns must only be shipped to the country from which its shipping originated;

- Item(s) must be purchased on and not in store or in any of our boutiques;

- In the event that multiple items are to be returned, shipping fees for these items will not be reimbursed. Shipping fees may be reimbursed if the client wishes to return the entire order. 

Clients are kindly asked to ship items, without delay, and within 14 days of communicating their intentions to return item(s), using the procedure as described. Clients will be able to exercise this right if they have respected the 14 day returns/exchange period. 

You may return a gift through the person who originally purchased the item(s) or by telephoning our Customer Service Team.

3. When will I be reimbursed for a return?

Once we have received your returns, we will verify the condition and state of those item(s). This may take 3-4 working days. 

A refund will be made as soon as possible/when the item has been accepted for returns, and refunds will be made via the original payment method used and for the original amount.

This will be evident on your account within one week of our returns transaction being initiated and/or according to your banking institution policy.

4. How many days do I have to return items?

You may request a refund or an exchange within 14 days of the item(s) delivered. 

To exercise your Right to Withdrawal you may notify us of this intention by post, fax or via email. 

Please find our contact details below:

Tod's S.p.A., Via Stendhal 35, 20144 Milano 

Phone (+1) 855-303-3253, Fax +39 02 89623481, E-Mail:

5. Can I return a Custom Made Product?

We'd like to remind you that Custom Made products are excluded from the Right to Withdrawal  or contracts due to item(s) being specially created or tailored to fit individuals. In any case where a client has purchased a Custom Made Product then they will be unable to exercise their Right to Withdrawal  in relation to this product(s).

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