Complimentary Shipping Returns and Gift Wrapping
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Customer service

Returns and Refunds

1. How do I return an item?

Should you need to return your purchase, you have 20 days from the date of the invoice to arrange your exchange or return and have your items sent back to us.

We'd like to remind you that Custom Made products are excluded from the Right to return. All products on sale or sold at a discount are excluded from the right to return. Any paid expedited shipping will not be credited to the customer. All products must be returned in a perfect resalable condition. Any items displaying wears with marks or stretches will not be accepted.

1. - Complete a returns form which can be found  in your package and as an attachment in the order confirmation email or through the link "Right to Withdrawal - PDF"; Fill out the provided return form. Please choose the reason for return. If you would like to exchange an item, list the product code, description and size of the product you would like to receive. Please contact the Customer Care to book and hold your exchange order at 1-855-303-3253.

2. Prepare your package and pack your merchandise and all its contents (including box and dust bags) securely, in the original package and include the return/ exchange form. Affix the provided pre-paid label to the package (provided), making sure no other tracking labels are showing. If you did not receive a prepaid return label you may contact our customer service team to request a new one.

3. Drop your shipment off at any UPS drop box or store; if you have any questions regarding these locations please contact UPS at +1 800 823 7459 or visiting UPS.com.

4. Should you choose to return your items to one of the TOD’S Boutiques located in the United States, please visit http://www.tods.com/en_us/boutique/ for a list of all stores in the United States. Please bring with you the original purchase receipt enclosed to your Shipment Confirmation email and the return form attached hereto. Please note, all returns in store will be sent to our warehouse and credited once received and processed. TODS.com does not allow exchanges and refunds at boutiques, outlet stores or at shop-in-shop located inside department stores for any of the goods purchased on TODS.com.. The Tod's Boutique will receive your return and ship it to our website processing facility. Return credits are not made at the store but only after the item is received by our warehouse and only to the orginal form of payment. Please allow 15 business days to receive your return credit to your original form of payment. TODS.com does not allow exchanges and refunds for any of the goods purchased in store, at outlet stores and shop-in-shop located inside department stores at TODS.COM

5. Once your returned item has been received and inspected for integrity and compliance with our return policy, TODS.COM will refund the cost of the returned item(s) (excluding any shipment cost, if applicable) within 15 days after it is received. Refunds will be issued using the same payment method originally used for the purchase. While TODS.COM will try to accommodate a request for an exchange, TODS.COM cannot guarantee that it will be able to exchange the item as you requested. If TODS.COM is unable to fulfill your exchange request a refund will be issued

Should you misplace the UPS returns label, contact customer services on freephone: 855-303-3253 or via email: tods-us@store.italiantouch.com, afterwhich we will send you a new label    

- Alternatively, you can return your order at your nearest Tod’s boutique. Use the Store Locator to find your nearest store. When you arrive in store, boutique staff will make the return and give you a confirmation document. We recommend that you keep this document. Upon completion of the return process, you will also receive a confirmation email. The invoice is required for any exchanges or returns and may be presented in paper or digital form. We would like to remind you that the invoice is attached to the email confirming the order shipment.

2. Return Policy

RETURN POLICY The item must be returned unused in its original conditions with packing material, complete of accessories (including the dust bag and box), tags attached to the products together with any product instructions. The item shall be returned in the same external packaging it was shipped in. Please try your shoes on a carpeted surface to protect the soles. Returns that do not meet our policy will be sent back to you. TODS.COM does not allow exchanges and refunds at our boutiques, outlet stores or at shop-in-shop located inside department stores for any of the goods purchased on TODS.COM. TODS.COM does not allow exchanges and refunds for any of the goods purchased in store, at outlet stores and shop-in-shop located inside department stores at TODS.COM. We accept returns in our Boutiques located in the United States only for items delivered in within the United States. TODS.COM cannot be held responsible for any items that are lost, stolen or damaged during shipment nor will refund the value of the goods wholly or partially. The 20 days return policy begins at the date of invoice and ends at the day you hand the package to UPS or TOD`S Boutique. TODS.COM reserves the right to refuse the return of items shipped after the expiration of the return period and/or are not unused and in their original and resalable condition and/or do not meet within the confines of our  return policy. The exchange policy is that you will receive full credit for your original purchase followed by a new authorization and settlement of the exchanged item.  Please allow 3 to 5 business days for your return credit to be processed. All Sale items are Final Sale. No exchanges or returns can be made on products sold at discount. For any other terms of sale or return policy information and updates, please visit; https://www.tods.com/us-en/customer-care/withdrawal.html

3. How do I exchange an item?

Follow these steps to exchange an item:

1. You may replace any product purchased at TODS.COM within twenty (20) days from the date of shipment. Please contact our Customer Service to reserve the item that you wish to receive as a replacement. Our exchange is a full credit of the original item and a full recharge on the same form of payment.

2.  Complete a returns/exchange form which can be found  in your package and as an attachment in the order confirmation email or through the link "Exchange Forms - PDF";  List the exchange item, list the product code, description and size of the product you would like to receive.

3. Please contact the Customer Care to book and hold your exchange order at 1-855-303-3253.

4. Prepare your package and pack your merchandise and all its contents (including box and dust bags) securely, in the original package and include the return/ exchange form. Affix the provided pre-paid label to the package (provided), making sure no other tracking labels are showing. If you did not receive a prepaid return label you may contact our customer service team to request a new one.

4. Drop your shipment off at any UPS drop box or store; if you have any questions regarding these locations please contact UPS at +1 800 823 7459 or visiting UPS.com.

5. TODS.com does not allow exchanges and refunds at our boutiques, outlet stores or at shop-in-shop located inside department stores for any of the goods purchased on TODS.com. TODS.com does not allow exchanges and refunds for any of the goods purchased in store, at outlet stores and shop-in-shop located inside department stores at TODS.COM.

 

EXCLUSION FROM RIGHT TO AN EXCHANGE

We'd like to remind you that Custom Made products are excluded from the Right to Return or Exchange.  All products on sale or sold at a discount are excluded from the right to exchange. Any paid expedited shipping will not be credited to the customer. All products must be exchanged in a perfect resalable condition. Any items displaying wears with marks or stretches will not be accepted.

4. What conditions need to be fulfilled to return or exchange an item?

Prior to returning or exchanging an item(s), please make sure that the item(s) are in the following condition, with respect to the General Terms and Conditions of Sale:

- Item(s) must be in tact, with all tags and labels attached and with all relative accessories, including any special packaging. Incomplete, damaged or used items will not be accepted for returns.

- Returns must be made within 20 days of the original order shipment date. Any Item(s) to be returned/exchanged must be delivered to a courier or to the Tod’s store within 20 days of the items shipment date

- Any returns must only be shipped to the country from which its shipping originated.

- Item(s) must be purchased on tods.com and not in store or in any of our boutiques.

- In the event that multiple items are to be returned, shipping fees for these items will not be reimbursed.

We'd like to remind you that Custom Made products are excluded from the Right to return and exchange

All products on sale or sold at a discount are excluded from the right to exchange. Any paid expedited shipping will not be credited to the customer.

All products must be exchanged in a perfect resalable condition. Any items displaying wears with marks or stretches will not be accepted.

5. When will I be reimbursed for a return?

Once your returned or exchange item has been received it will be inspected for integrity and compliance with our return policy. TODS.COM will refund the cost of the returned item(s) (excluding any shipment cost, if applicable) within 10 business days after it is received. Refunds will be issued using the same payment method originally used for the purchase.

Once we have received your returns, we will verify the condition and state of those item(s). This may take 3-4 business days. 

If there are no issues with the return we will credit your original form of payment. It may take 3-5 business days for your credit to appear-

6. How many days do I have to return or exchange items?

You have 20 days from the date of the invoice and shipment to arrange your exchange or return and have your items sent back to us.

Our Customer Care is at your disposal to assist you, please call +1 855 303 3253 or email tods-us@store.italiantouch.com The advisors are available Monday - Friday 9am - 6pm, except for public holidays.

7. Can I return or exchange a Custom Made Product?

We'd like to remind you that Custom Made products are excluded from the Right to return or exchange due to item(s) being specially created or tailored to fit individuals. 

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CITY GOMMINO MOCASSINO IN PELLE

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234 236 238 240 242 244 246 248 250 252 254 256

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CITY GOMMINO MOCASSINO IN PELLE
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CITY GOMMINO MOCASSINO IN PELLE
13029348FHCO
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4 boutiques founded

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Please note that the availability of products refers to the time of the request. We trust in your understanding in case of short-term changes in the availability of products.

Dev Boutique
Corso Vercelli 9, 20145, Milano
Contacts +39 00 00 00 devmilano@todsgroup.com
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+39 02 48028848

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CITY GOMMINO MOCASSINO IN PELLE
13029348FHCO
Orange

4 boutiques founded

Reserve in store
  • Italia
  • United Kindom
  • Germany

Please note that the availability of products refers to the time of the request. We trust in your understanding in case of short-term changes in the availability of products.

Dev Boutique
Corso Vercelli 9, 20145, Milano
Contacts +39 00 00 00 devmilano@todsgroup.com
Opening hours
  • Lun 15.30 - 19.00
  • Mar-Ven 15.30 - 19.00
    15.30 - 19.00
  • Lun 15.30 - 19.00

Call us

+39 02 48028848

Call us

+39 02 48028848

CITY GOMMINO MOCASSINO IN PELLE
13029348FHCO
Orange

4 boutiques founded

Reserve in store
  • Italia
  • United Kindom
  • Germany

Please note that the availability of products refers to the time of the request. We trust in your understanding in case of short-term changes in the availability of products.

Dev Boutique
Corso Vercelli 9, 20145, Milano
Contacts +39 00 00 00 devmilano@todsgroup.com
Opening hours
  • Lun 15.30 - 19.00
  • Mar-Ven 15.30 - 19.00
    15.30 - 19.00
  • Lun 15.30 - 19.00

Call us

+39 02 48028848

Call us

+39 02 48028848

CITY GOMMINO MOCASSINO IN PELLE
13029348FHCO
Orange

4 boutiques founded

Reserve in store
  • Italia
  • United Kindom
  • Germany

Please note that the availability of products refers to the time of the request. We trust in your understanding in case of short-term changes in the availability of products.

Dev Boutique
Corso Vercelli 9, 20145, Milano
Contacts +39 00 00 00 devmilano@todsgroup.com
Opening hours
  • Lun 15.30 - 19.00
  • Mar-Ven 15.30 - 19.00
    15.30 - 19.00
  • Lun 15.30 - 19.00

Call us

+39 02 48028848

Call us

+39 02 48028848

CITY GOMMINO MOCASSINO IN PELLE
13029348FHCO
Orange

4 boutiques founded

Reserve in store
  • Italia
  • United Kindom
  • Germany

Please note that the availability of products refers to the time of the request. We trust in your understanding in case of short-term changes in the availability of products.

Dev Boutique
Corso Vercelli 9, 20145, Milano
Contacts +39 00 00 00 devmilano@todsgroup.com
Opening hours
  • Lun 15.30 - 19.00
  • Mar-Ven 15.30 - 19.00
    15.30 - 19.00
  • Lun 15.30 - 19.00

Call us

+39 02 48028848

Call us

+39 02 48028848

CITY GOMMINO MOCASSINO IN PELLE
13029348FHCO
Orange

4 boutiques founded

Reserve in store
  • Italia
  • United Kindom
  • Germany

Please note that the availability of products refers to the time of the request. We trust in your understanding in case of short-term changes in the availability of products.

Dev Boutique
Corso Vercelli 9, 20145, Milano
Contacts +39 00 00 00 devmilano@todsgroup.com
Opening hours
  • Lun 15.30 - 19.00
  • Mar-Ven 15.30 - 19.00
    15.30 - 19.00
  • Lun 15.30 - 19.00

Call us

+39 02 48028848

Call us

+39 02 48028848

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Dev Boutique
Corso Vercelli 9, 20145, Milano
Contacts +39 00 00 00 devmilano@todsgroup.com
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