Discover the new Kate collection TOD's East Hampton boutique is now open COMPLIMENTARY GROUND SHIPPING AND FREE RETURNS
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Customer service

Returns and Refunds

1. How do I return an item?

1. Complete a returns or an exchange form which can be found as an attachment in the order confirmation email or through the link "Right to Withdrawal - PDF;

2.  Each item must be returned in the same condition in which you received it, and placed in its original box or in a similar, suitable box;

3.  Stick the pre-paid return label, which will be sent to you via email, on the original box, making sure to cover the original shipping details;

4.  Contact UPS drop your package off at your nearest UPS Access Point. A courier will come and collect your package.

 

2. Return Policy

RETURN POLICY

The item must be returned unused in its original conditions with packing material, complete of accessories (including the dust bag and box), tags attached to the products together with any product instructions. The item shall be returned in the same external packaging it was shipped in. Please try your shoes on a carpeted surface to protect the soles. Returns that do not meet our policy will be sent back to you. TODS.COM does not allow exchanges and refunds at our boutiques, outlet stores or at shop-in-shop located inside department stores for any of the goods purchased on TODS.COM. TODS.COM does not allow exchanges and refunds for any of the goods purchased in store, at outlet stores and shop-in-shop located inside department stores at TODS.COM. We accept returns in our Boutiques located in the United States only for items delivered in within the United States. TODS.COM cannot be held responsible for any items that are lost, stolen or damaged during shipment nor will refund the value of the goods wholly or partially. The 20 days return policy begins at the date of invoice and ends at the day you hand the package to UPS or TOD`S Boutique. TODS.COM reserves the right to refuse the return of items shipped after the expiration of the return period and/or are not unused and in their original and resalable condition and/or do not meet within the confines of our  return policy. The exchange policy is that you will receive full credit for your original purchase followed by a new authorization and settlement of the exchanged item.  Please allow 3 to 5 business days for your return credit to be processed. All Sale items are Final Sale. No exchanges or returns can be made on products sold at discount. For any other terms of sale or return policy information and updates, please visit; https://www.tods.com/us-en/customer-care/withdrawal.html

3. How do I exchange an item?

1. Complete a returns or an exchange form which can be found as an attachment in the order confirmation email or through the link "Right to Withdrawal - PDF;

2.  Each item must be returned in the same condition in which you received it, and placed in its original box or in a similar, suitable box;

3.  Stick the pre-paid return label, which will be sent to you via email, on the original box, making sure to cover the original shipping details;

4.  Contact UPS drop your package off at your nearest UPS Access Point. A courier will come and collect your package.

 Once the quality of the returned item is verified, we will proceed with the shipment of the item in the selected size. We will send you a new confirmation email containing a link to track your order.

4. What conditions need to be fulfilled to return or exchange an item?

Prior to returning or exchanging an item(s), please make sure that the item(s) are in the following condition, with respect to the General Terms and Conditions of Sale:

- Item(s) must be in tact, with all tags and labels attached and with all relative accessories, including any special packaging. Incomplete, damaged or used items will not be accepted for returns.

- Returns must be made within 20 days of the original order shipment date. Any Item(s) to be returned/exchanged must be delivered to a courier or to the Tod’s store within 20 days of the items shipment date

- Any returns must only be shipped to the country from which its shipping originated.

- Item(s) must be purchased on tods.com and not in store or in any of our boutiques.

- In the event that multiple items are to be returned, shipping fees for these items will not be reimbursed.

We'd like to remind you that Custom Made products are excluded from the Right to return and exchange

All products on sale or sold at a discount are excluded from the right to exchange. Any paid expedited shipping will not be credited to the customer.

All products must be exchanged in a perfect resalable condition. Any items displaying wears with marks or stretches will not be accepted.

5. When will I be reimbursed for a return?

Once your returned or exchange item has been received it will be inspected for integrity and compliance with our return policy. TODS.COM will refund the cost of the returned item(s) (excluding any shipment cost, if applicable) within 10 business days after it is received. Refunds will be issued using the same payment method originally used for the purchase.

Once we have received your returns, we will verify the condition and state of those item(s). This may take 3-4 business days. 

If there are no issues with the return we will credit your original form of payment. It may take 3-5 business days for your credit to appear-

6. How many days do I have to return or exchange items?

You have 20 days from the date of the invoice and shipment to arrange your exchange or return and have your items sent back to us.

Our Customer Care is at your disposal to assist you, please call +1 855 303 3253 or email contact-tods-us@todsgroup.com The advisors are available Monday - Friday 9am - 6pm, except for public holidays.

7. Can I return or exchange a Custom Made Product?

We'd like to remind you that Custom Made products are excluded from the Right to return or exchange due to item(s) being specially created or tailored to fit individuals. 

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